Refund & Cancellation
Last Updated: September 2026
At HealHer360, operated by co-founders Prachi and Khushi , we are dedicated to delivering high-touch, root-cause health coaching through our 3-Pillar System (Clinical Nutrition, Low-Impact Movement, and Mind Free Coaching).
Because our programs involve immediate digital delivery, dedicated specialist allocation, and personalized co-founder concierge oversight, we operate under a clear and transparent Refund and Cancellation Policy.
1. Digital Products (₹999 14-Day Starter Kit)
All sales of digital toolkits, downloadable guides, and instant-access media are final and non-refundable.
Due to the digital nature of the 14-Day Starter Kit, access to all proprietary meal blueprints, cycle-syncing guides, movement videos, and Mind Free audio sessions is granted immediately upon purchase.
If you experience any technical issues accessing your download or files, please contact us at info@healher360.com for immediate technical assistance.
2. Guided Coaching Programs (₹11,999 50-Day Intensive)
A. Cancellations Prior to Program Start
100% Refund (Minus Transaction Fees): If you request a cancellation in writing at least 48 hours prior to your official Consultation/Intake Session, you will receive a full refund minus a 5% administrative/payment gateway processing fee.
Requests made within 48 hours of your scheduled intake session will be subject to a 15% cancellation fee to cover specialist scheduling and onboarding costs.
B. After Program Commencement
Non-Refundable Phase: Once your personalized 3-Pillar Care Plan has been delivered or your 50-Day Intensive period has officially begun, no refunds (full or partial) will be issued.
Why this policy exists: Our team of certified Clinical Dietitians, Movement Specialists, and Mind Free Coaches—alongside co-founders Prachi & Khushi—reserve dedicated time and custom-build protocols for each individual client upon enrollment.
3. Program Pauses & Deferrals (Flexibility Pass)
We understand that life, unexpected family emergencies, or travel can happen. While we do not offer late refunds, we do offer flexible program pauses:
One-Time Program Hold: You may request to freeze your 50-Day Intensive for up to 14 consecutive days due to travel, illness, or personal emergency.
Written Request Required: You must notify your Co-Founder Concierge in writing via your direct line or email at info@healher360.com before pausing your program.
Unused program days will be extended at the end of your cohort once you return.
4. Special & Exceptional Circumstances
If severe, documented medical emergencies prevent you from participating in your program, please reach out to our founders directly at info@healher360.com. Exceptional refund or credit transfer requests will be evaluated on a compassionate, case-by-case basis at the sole discretion of HealHer360 management.
5. Refund Processing Timeline
Approved refunds will be processed using the original method of payment within 7 to 10 business days of written approval.
HealHer360 is not responsible for any banking delays, currency conversion fees, or processing holds initiated by your financial institution.
6. Contact Us
For any questions, refund requests, or program support, please contact our team:
Email: info@healher360.com
Co-Founders: Prachi & Khushi
Brand: HealHer360
